Refund policy

Our number one concern is the satisfaction of the customers who buy our pieces. So if you are not in love with your Splash Sally piece, you can contact us at hello@splashsally.com or on WhatsApp +61421236627 and we can provide a direct exchange, a store credit or a full refund. Please submit your return within 14 days of receiving your order and provide your name and order number.

All items must be in their original, unworn, unwashed condition with tags attached.

The cost of return shipping is the responsibility of the customer. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns.

Please read product descriptions carefully to fully understand the fabrication and details when shopping online. 

Please note: Items sent back to us without first requesting a return will not be accepted.

Please allow 2-5 business days for a refund to be processed from the date the returned item is received by Splash Sally. Refunds will be issued to the credit/debit card, Apple Pay or PayPal account used for the original payment. 

Items purchased with Afterpay are eligible for exchange or store credit only—unfortunately we cannot offer refunds on Afterpay purchases. The refunded store credit amount will be equal to the original order value minus return shipping fees.

Full-priced items purchased using discount codes or promotions are not eligible for refunds and can only be returned for exchange or a store credit. The store credit is for the amount the item was purchased for. The cost of return shipping will be deducted from store credit amount.

Reduced items are not eligible for refunds and can only be returned for exchange or a store credit. The store credit is for the amount the item was purchased for. The cost of return shipping will be deducted from store credit amount.

Reduced items purchased also using a discount code are final sale and not eligible for return.

The only exception to this is our welcome code for 10% off your first order. Orders made using this code are still eligible for refunds, store credit and exchanges.